Client Services Director

Job Locations UK-London
Job Post Information* : Posted Date 3 weeks ago(1/6/2022 7:34 AM)
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Client Services Director (Temporarily Remote)


Location:         London (Hybrid)

Department:   Technology




Find a job that let’s your imagination run wild! With 14 offices covering 60 countries, WildBrain CPLG is one of the leading third-party licensing agencies, managing consumer products for some of the world’s most loved properties across lifestyle brands, entertainment and classics. Since 1974 we have been providing our clients dedicated licensing and marketing industry professionals, and a fully-integrated product development team. WildBrain Ltd., the parent company of WildBrain CPLG, is headquartered in Canada with offices worldwide.


We are looking to add to our talented team of innovators that can help us manage some of the most profitable and enduring brands in the world! We believe that our partnerships are about clarity, openness and trust, and we are widely known for our straightforward approach. Come join us!


About the Role


We are looking for a Client Services Director to join our team! You will develop and strategically grow the royalty income for CPLG’s key third party Entertainment and Classic representation, across a range of Licensors.


Every day is different and brings new problems and challenges to solve. Typically you’ll be:


  • Oversee the Client Services team to maximise the development and exceed revenue targets for key representation managed by head office.
  • Review current team responsibilities and Licensors to ensure focus on existing and potential revenue drivers.
  • Lead creation of multi-territory and/or territorial strategic plans, working closely with the individual territories to execute, ensuring revenue forecasts are met.
  • Guide the implementation and maximise the impact of global halo projects & collaborations, through PR, retail activation and marketing.
  • Ensure the Client Services team manage the day-to-day agent execution of licensing business across the relevant CPLG offices.
  • Work closely with the individual Territories to ensure they have the necessary support to meet revenue forecast and agreed strategy.
  • Build relationships with all key stakeholders at Licensors as required.
  • Respond to day-to-day Licensor requests for information on the Territories including sales updates, marketing and retail plans.
  • Understand CPLG local territory needs, issues and opportunities and work in partnership with all stakeholders to ensure the agreed strategy is delivered.
  • Work closely with CPLG Finance to deliver financial analysis and forecasting to Licensor.
  • Together with HR, Support individual team members development and growth plans.
  • Support VP Business Development on the acquisition of new representation as required.
  • Well organised to manage a multitude of diverse projects.
  • Keep abreast of competitor activity to assist Licensor’s gain market-leading advantage.
  • React quickly and effectively to unplanned opportunities.
  • Attend trade fairs and conferences as agreed with CPLG Management.


  • Significant experience at a senior level in sales & marketing and/or brand management within licensing, toys, apparel, or FMCG.
  • Extensive experience of working closely with retailers at a senior level, through marketing initiatives, with buyers and/or DTR’s.
  • Creative approach with the ability to “think outside of the box” in order to deliver unique and creative opportunities.
  • Strong people management skills to work within a complex structure.


Life at WildBrain CPLG


Working at WildBrain CPLG is more than a job — it’s the opportunity to join forces with extraordinary, insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality.


Our DNA (values)


Connecting Powers / Creating Wonder / Being Legendary / Building Momentum / Pursuing Awesomeness




  • 25 days holidays (excluding Bank Holidays)
  • Flexible Hours with Hybrid Working
  • Enhanced Pension
  • Travel Flexi/ Season Ticket Loan
  • Discounted Gym Membership
  • Health Insurance
  • Income Protection
  • Eye Care
  • Life Assurance
  • Reduced Summer Hours


Our Commitment


Diversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain CPLG. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected and brings their authentic self to work.


We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.


WildBrain CPLG is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status and is pleased to consider all qualified applicants.


Apply now!


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